Refund policy

Our return policy allows for returns within 90 days from the date you receive your item. To initiate a return, your item must be in the original condition as when received, unworn or unused, and in the original packaging. You must also have the receipt or proof of purchase. To begin the return process, please reach out to us at contact@namubeauty.de.

Once we approve your return, we will provide you with detailed instructions on how and where to return your package. Returns that are not pre-approved will be rejected.

For any inquiries regarding returns, feel free to contact us at contact@namubeauty.de.

Damages and issues

Upon receiving your order, please inspect it right away. If you find the item defective, damaged, or incorrect, contact us immediately so we can assess the situation and address it promptly.

Refunds

Upon receiving and inspecting your returned item, we will inform you about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3 business days.
Note that processing times may vary with banks or credit card providers. If you haven’t received your refund after 3 business days of approval, please get in touch with us at contact@namubeauty.de or through our contact form.